The 211 helpline is available 24 hours a day, every day in more than 150 languages.

The 211 helpline is available 24 hours a day, every day in more than 150 languages.

BC 211 expects calls for support to increase as second wave continues across BC

Helpline is available 24 hours a day, every day

As the province continues its efforts to reduce the spread of COVID-19, a helpline dedicated to connecting people with community programs and services expects more people will be reaching out in search of support.

“We saw a spike in volume when the pandemic first hit, and as measures are taken to reduce the spread of the virus, we expect more people will be looking for help,” says Irene Chanin, Chief Executive Officer of BC 211.

211 is a helpline available 24 hours a day, every day in more than 150 languages.

When somebody calls, they are connected with a real person who will ask questions about their situation and then find the right programs and services. Sometimes it’s a senior remaining safe in their home but needing help accessing groceries, other times it’s a parent looking for help to pay bills after being laid off, or a young person looking for help to understand what government programs are available to them.

During a recent announcement about the expansion of 211 across the country, the honourable Ahmed Hussen, Minister of Families, Children and Social Development, echoed the importance of 211 during this unprecedented time.

“With the ongoing pandemic, the 211 service is more important than ever, helping get information about community services to the Canadians who need it,” Hussen said in a news release.

Residents in even the smallest communities can find comfort in knowing that they don’t need to face problems alone.

“We live in a time where there is a vast amount of information at our fingertips, but sometimes wading through it all to find what you need can be overwhelming,” says Chanin. “211 Navigators can quickly and easily help you find the right service for your unique situation.”

Access this service today by dialling 2-1-1 or visiting bc211.ca

Health and wellness

Just Posted

Image by Free-Photos from Pixabay
Webinar looks at sexual abuse prevention among adolescents

Vancouver/Fraser Valley CoSA hosts free online session on June 15

One person was transported to hospital with minor injuries following a two-vehicle crash on Hot Springs Road June 10. (Adam Louis/Observer)
One hurt following two-vehicle crash on Hot Springs Road

Agassiz Fire Department, B.C. Ambulance Service attended with RCMP

June is Brain Injury Awareness Month in Canada. (ADOBE STOCK IMAGE)
Shining a light on brain injury in Canada

June is Brain Injury Awareness Month

The pictures of Agassiz Secondary School’s graduates decorate the side of the school. (Adam Louis/Observer)
VIDEO: A summer send-off for the class of 2021

AESS graduates had personal ceremonies again, followed by grand grad parade

Harrison Hot Springs Elementary School issued this apology following the announcement of plans to film a music video of students wearing red and white, singing ‘O Canada’ for the village’s upcoming virtual Canada Day celebration. The filming has since been canceled until further notice. (Facebook/Harrison Hot Springs Elementary
Harrison Elementary apologizes, cancels ‘O Canada’ filming amid grief over Indigenous lives lost

Officials called the timing of the ‘O Canada’ music video ‘disrespectful’, cancelled plans

At an outdoor drive-in convocation ceremony, Mount Royal University bestows an honorary Doctor of Laws on Blackfoot Elder and residential school survivor Clarence Wolfleg in Calgary on Tuesday, June 8, 2021. THE CANADIAN PRESS/Jeff McIntosh
‘You didn’t get the best of me’: Residential school survivor gets honorary doctorate

Clarence Wolfleg receives honorary doctorate from Mount Royal University, the highest honour the school gives out

Denmark’s Christian Eriksen receives medical attention after collapsing during the Euro 2020 soccer championship group B match between Denmark and Finland at Parken stadium in Copenhagen, Saturday, June 12, 2021. (AP Photo/Martin Meissner, Pool)
Denmark soccer player Christian Eriksen collapses during game against Finland

Eriksen was given chest compressions after collapsing on the field during a European Championship

Members of the Department of Fisheries and Oceans’ Marine Mammal Response Program rescued an adult humpback what that was entangled in commercial fishing gear in the waters off of Entrance Island on Thursday, June 10. (Photo courtesy Marine Mammal Response Program)
Rescuers free humpback ‘anchored’ down by prawn traps off Vancouver Island

Department of Fisheries and Oceans responders spend hours untangling whale

As stories of the horrors of residential schools circulate after the Tk’emlups te Secwepemc First Nation announced it had located what are believed to be the remains of 215 children, Grand Chief Stewart Phillip of the Union of B.C. Indian Chiefs said he feels a connection with the former students. THE CANADIAN PRESS/Darryl Dyck
2 sides of the same coin: Ex-foster kids identify with residential school survivors

Grand Chief Stewart Phillip says the child welfare system takes Indigenous children from their families

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Nathan Watts, a member of the Tseshaht First Nation near Port Alberni, shares his story of substance use, a perspective he said isn’t seen enough. (Photo courtesy of Nathan Watts)
Public shaming, hate perpetuates further substance use: UVic researcher

Longtime addict Nathan Watts offers a user’s perspective on substance use

57-year-old Kathleen Richardson was discovered deceased in her home Wednesday, June 9, 2021. Her death is considered a homicide and connected to the slain brothers found on a Naramata forest road. (Submitted)
Condolences pour in for Kathy Richardson, Naramata’s 3rd homicide victim in recent weeks

Richardson was well liked in the community, a volunteer firefighter with a home-based salon

Most Read