Air Canada reviewing how crew left sleeping passenger on parked plane

In a Facebook post, the woman said she woke up ‘all alone’ on a ‘cold dark’ aircraft

The tail of an Air Canada Boeing 787-8 Dreamliner aircraft is seen at a hangar at the Toronto Pearson International Airport in Mississauga, Ont. (THE CANADIAN PRESS/Mark Blinch)

Air Canada said Sunday it’s looking into how crew members could have disembarked from a plane without noticing a sleeping passenger who was left behind.

The airline was responding to an incident involving a woman who described waking up “all alone” on a “cold dark” aircraft after a flight to Toronto earlier this month.

“I think I’m having a bad dream bc like seriously how is this happening!!?!” Tiffani Adams recounted in a June 19 Facebook post sent by her friend, Deanna Noel-Dale.

The airline confirmed the incident took place but declined to comment on its disembarking procedures or how the passenger may have been overlooked.

READ MORE: Air Canada, WestJet expected to take financial hit from 737 Max 8 ban

“We are still reviewing this matter so we have no additional details to share, but we have followed up with the customer and remain in contact with her,” Air Canada told the Associated Press.

Adams wrote that after she woke up, she called Noel-Dale to try to explain what happened, but her phone died and she couldn’t charge it because power to the plane was off. She said she was “full on panicking” by the time she found the “walky talky thingys in the cockpit,” which also didn’t work.

After no one saw the “sos signals” she made by shining a flashlight out the window, she unbolted a cabin door. Facing a steep drop to the tarmac, she leaned out of the aircraft and called over a ground crew, who got her out.

The passenger wrote that Air Canada personnel asked if she was OK and whether she would like a limo and hotel, but she declined the offer. She said airline representatives apologized and said they would investigate.

“I haven’t got much sleep since the reoccurring night terrors and waking up anxious and afraid I’m alone locked up someplace dark,” she wrote.

The AP attempted to reach Adams through Noel-Dale’s Facebook account but had not received a response by late Sunday morning.

Air Canada said in a Facebook response to the post that it was surprised to hear the story and “very concerned,” asking Adams to send a private message with her flight details.

“We’ll take a look into it,” the airline wrote.

Natalie Schachar, The Associated Press

Like us on Facebook and follow us on Twitter

Just Posted

Public gets new opportunity to comment on short term rentals in Agassiz

Decisions on business licence fees, fines and the minimum lot size for STRs are up for discussion

SD78 asks for vaping controls, education

The school district trustees will send a letter to the province on their concerns around vaping

Thanksgiving drive raises 600lb of food for Agassiz-Harrison Community Services

The annual drive is put on by Agassiz’s Red Apple store

Housing concerns prompt decline in Fraser Cascade’s student enrolment

This year saw lower than projected enrolment, likely because of families moving out of the district

‘Re-emerging’ artist takes on Harrison’s Ranger Station residency

Painter Ava P. Christl will be the gallery’s newest artist in residence

VIDEO: Agassiz lights candles in memory of missing, murdered Indigenous women

The Sisters in Spirit vigil took place at the Agassiz United Church

Canucks beat Stanley Cup champs 4-3 in a shootout

Leivo nets winner, Vancouver dumps St. Louis for fourth straight win

‘The more you test, the more you find’: Beef recalls a sign of success, experts say

Despite appearances, experts say a recent rise in major recalls is not a sign of food supply problems

Workers at four Vancouver hotels ratify contract with higher wages, job security

Unite Here Local 40 president Zailda Chan says it’s the first hotel strike in Vancouver in nearly two decades

Japanese buyer expands wood pellet contract with B.C.’s Pinnacle

Mitsui and Co. increases contract with Interior energy producer

ELECTION 2019: Have Justin Trudeau’s Liberals really cut middle-class taxes?

Conservative Andrew Scheer vows to cut bottom bracket, NDP’s Jagmeet Singh targets wealth tax

B.C. RCMP officer suing the force for malicious prosecution

Cpl. Tammy Hollingsworth cleared of wrongdoing after misconduct hearing

UPDATE: Vehicle located and driver arrested in relation to fatal hit-and-run

Male pedestrian in his 50s died after being struck by vehicle on Highway 11 in Abbotsford

Talk to your kids about vaping, B.C.’s top doctor says

B.C. health officials have discovered the first vaping-related illness in the province

Most Read