BC Ferries to refund expired tickets

BC Ferries is offering refunds for assured-loading passes that have expired.

BC Ferries' new Coastal-class ferries at the dock in Swartz Bay.

BC Ferries is offering refunds for assured-loading passes that have expired.

BC Ferries CEO David Hahn announced Tuesday that the company will provide a one-time refund to customers who purchased assured loading tickets between 1984 and July 25, 2011. For a 90-day period, from today to October 24, 2011, BC Ferries will provide a one-time cash refund to any customer who has an expired assured loading ticket.

BC Ferries phased out printed passes for assured loading last year and enforced a two-year expiry that canceled about 15,000 trips that had been paid for. The move sparked protests and efforts to organize a class-action lawsuit to recover the money.

Hahn said even if customers no longer have their expired assured loading tickets, if they can produce a credit card that purchased them, refunds can be arranged.

“The reason why we are going to offer time-limited refunds for assured loading is to clarify any confusion about this particular product once and for all,” Hahn said. “From now on, all customers must register their cards online, and read and agree to the terms and conditions of the product before they can purchase it, so everyone will clearly acknowledge the tickets have a two-year expiry and are non-refundable.”

Assured loading passes give priority travel on BC Ferries’ three major routes when presented on the three major Lower Mainland-Vancouver Island routes. They are only sold in groups of 10, for $1,250, and are good for one regular-sized vehicle and driver.

“If a customer does not have a need for 10 assured loading trips in a two-year period, we strongly recommend that they not purchase this product and use BC Ferries reservation system instead,” BC Ferries said in a statement announcing the refunds.

Just Posted

Enrolment, EA increases make for no surprises in updated school district budget

The budget reflects changes that were made after recieving provincial funds in December

Agassiz Community Gardens hoping to find new home at old McCaffrey school

The society has been looking for a new location since its previous gardens were sold in October

Kent looking to replace Ferny Coombe pool with indoor facility

The facility being built is dependent on grant funding from the province and federal government

Escape room brings ‘out of the box’ activity to Agassiz

AESS alumni and teacher developed the concept to bring teamwork-based entertainment to the town

Prices still rising, Chilliwack real estate back in balanced territory

Local market is steadier compared to points west with higher increase in average sale price

B.C. opioid crisis to get same world-renowned treatment approach as HIV/AIDS

A program that focuses on treatment as prevention will roll out Jan. 17

Olympian snowboarder Max Parrot diagnosed with Hodgkin’s lymphoma

Each year in Canada, approximately 900 people are diagnosed with Hodgkin’s lymphoma

‘Prince of Pot’ Marc Emery accused of sexual assault, harassment

Emery denied the allegations, but a Toronto woman says she is not the only one speaking out

Vancouver Island photographer makes National Geographic’s 2018 elite

Rare double honour for Marston from the 36 best Your Shots out of nearly 19,000 photos

Ex-Liberal candidate in Burnaby, B.C., says volunteer wrote controversial post

Karen Wang dropped out following online post singling out NDP Leader Jagmeet Singh’s ethnicity

Asteroids are smacking Earth twice as often as before

The team counted 29 craters that were no older than 290 million years

Canada’s arrest of Huawei exec an act of ‘backstabbing,’ Chinese ambassador says

China has called Canada’s arrest of Huawei chief financial officer Meng Wanzhou ‘politically motivated’

Manure company causing ‘toxic’ stink at Abbotsford school seeks permit

Property across from King Traditional Elementary cannot operate manure facility without permit

Vancouver city council endorses free transit for youth

Mayor Kennedy Stewart will write a support letter to TransLink

Most Read