BC Ferries to refund expired tickets

BC Ferries is offering refunds for assured-loading passes that have expired.

BC Ferries' new Coastal-class ferries at the dock in Swartz Bay.

BC Ferries is offering refunds for assured-loading passes that have expired.

BC Ferries CEO David Hahn announced Tuesday that the company will provide a one-time refund to customers who purchased assured loading tickets between 1984 and July 25, 2011. For a 90-day period, from today to October 24, 2011, BC Ferries will provide a one-time cash refund to any customer who has an expired assured loading ticket.

BC Ferries phased out printed passes for assured loading last year and enforced a two-year expiry that canceled about 15,000 trips that had been paid for. The move sparked protests and efforts to organize a class-action lawsuit to recover the money.

Hahn said even if customers no longer have their expired assured loading tickets, if they can produce a credit card that purchased them, refunds can be arranged.

“The reason why we are going to offer time-limited refunds for assured loading is to clarify any confusion about this particular product once and for all,” Hahn said. “From now on, all customers must register their cards online, and read and agree to the terms and conditions of the product before they can purchase it, so everyone will clearly acknowledge the tickets have a two-year expiry and are non-refundable.”

Assured loading passes give priority travel on BC Ferries’ three major routes when presented on the three major Lower Mainland-Vancouver Island routes. They are only sold in groups of 10, for $1,250, and are good for one regular-sized vehicle and driver.

“If a customer does not have a need for 10 assured loading trips in a two-year period, we strongly recommend that they not purchase this product and use BC Ferries reservation system instead,” BC Ferries said in a statement announcing the refunds.

Just Posted

German-born British Columbian warns against a ‘yes’ vote on proportional representation

Agassiz realtor Freddy Marks says PR in his home country shows party elites can never be voted out

Agassiz teacher’s Amazing Race takes students on Canada-wide adventure

AESS students say they had the experience of a life time

WATCH: Brother of missing Hope woman makes emotional appeal for more media attention

Next search for Shawnee Inyallie Nov. 18 along Highway 1 towards Boston Bar

Gas price drop expected to hit Fraser Valley today

Analyst says to take advantage, warns slight increase may follow

Players Guild challenges Chilliwack residents to solve classic Agatha Christie whodunit mystery

The Chilliwack Players Guild is performing Murder on the Nile from Nov. 22 to Dec. 2

VIDEO: Stan Lee leaves posthumous message for his fans

Marvel Comics’ co-creator died on Monday at the age of 95

Doctor’s note shouldn’t be required to prove you’re sick: poll

70% of Canadians oppose allowing employers to make you get a sick note

German-born B.C. man warns against a ‘yes’ vote on proportional representation

Agassiz realtor Freddy Marks says PR in his home country shows party elites can never be voted out

Fashion Fridays: 5 coats you need this winter!

Kim XO, lets you know the best online shopping tips during Fashion Fridays on the Black Press Media Network

Saskatchewan college honours memory of Humboldt Broncos coach

Darcy Haugan wore jersey No. 22 when he was a star player with the Briercrest College Clippers

Liberals to act quickly if Saturday midnight deal deadline breached: source

Oh Friday, Canadian Union of Postal Workers said it would not bring the latest offers to a vote of its members

Police probe several allegations of sex assault at Toronto school

Police say they have learned of other incidents of alleged assault and sexual assault

B.C. referendum ballot count jumps to 18% returned, Elections B.C. says

New count adds ballots received, but not screened for authenticity

Dead killer whale discovered on Nootka Island

“This is very concerning to our people.”

Most Read