Neil Davis took a photograph of the community mailbox that was left unlocked Feb. 4. (Submitted photo)

Neil Davis took a photograph of the community mailbox that was left unlocked Feb. 4. (Submitted photo)

Chilliwack resident angered after Canada Post employee leaves community mailbox unlocked

A mailbox on Evans Road was left open twice by a Canada Post delivery agent

A Chilliwack resident is disturbed by what he calls “incredibly sloppy work” from a Canada Post employee.

Neil Davis lives in a complex at 7196 Evans Road. The community mailbox for the complex is on Evans Road and has been left unlocked more than once. The first time was Jan. 11 when Davis came home around 4 p.m. and saw the mailbox was wide open.

“Everyone’s mail in our complex was left out in the open,” Davis said. “Letters. Bills. Packages. Everything.”

Davis said the mail was collected by the strata counsel and notices were sent to everyone in the complex telling them where they could go to collect their mail.

On the Canada Post website, customers are asked to “contact our postal security team so we can resolve the matter promptly.”

RELATED: New safety measures for Canada Post amid pandemic

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One of Davis’s neighbours phoned Canada Post at 4:15 p.m. to report the problem. By 9 p.m., Davis said the mailbox was still wide open.

“I guess promptly is a relative term when dealing with government,” he grumbled.

It happened again less than a month later. Last Thursday (Feb. 4) part of the mailbox was again left unlocked.

“It is very clear that this postie is incompetent and should be removed immediately,” Davis said. “I am extremely frustrated over this criminal irresponsibility, to say the least. One has to wonder how often they forget to ‘lock up.’”

Asked for comment on these specific incidents, Canada Post spokesperson Sylvie Lapointe said that in both cases, the mailbox was locked on the same day a complaint was received, but she acknowledged the problem.

“We apologize and are following up internally to make sure this will not be repeated,” she said. “We ask residents to contact us as soon as possible when observing a situation like this. The fastest way to report a problem is to create a service ticket online or to call customer service at 1-866-607-6301.”


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eric.welsh@theprogress.com

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