Grounded WestJet Boeing 737 Max aircraft are shown at the airline’s facilities in Calgary, Alta., Tuesday, May 7, 2019. WestJet will operate the first commercial Boeing 737 Max flight in Canada today since the aircraft was grounded in 2019 following two deadly crashes. THE CANADIAN PRESS/Jeff McIntosh

Grounded WestJet Boeing 737 Max aircraft are shown at the airline’s facilities in Calgary, Alta., Tuesday, May 7, 2019. WestJet will operate the first commercial Boeing 737 Max flight in Canada today since the aircraft was grounded in 2019 following two deadly crashes. THE CANADIAN PRESS/Jeff McIntosh

Passengers unfazed as WestJet returns Boeing 737 Max to service on Vancouver flight

After a lengthy review process, Transport Canada cleared the plane to return to Canadian airspace

Passengers aboard the first Boeing 737 Max flight in Canadian airspace in nearly two years weren’t overly concerned about the plane’s safety, saying they trusted that regulators had addressed any issues with the aircraft.

Four people travelling on WestJet’s Thursday morning flight from Calgary to Vancouver said they had no issues boarding the Max, which was grounded worldwide in March 2019 after two deadly crashes that were found to be caused by a faulty sensor.

“It’s interesting to be the first one on it, but I’m not too concerned,” said Chloe Marshall, who wasn’t aware in advance that she would be flying on the aircraft. “I think they have protocol in place and they know what they’re doing, so I just trust the process.”

As it returns the aircraft to service, WestJet has sought to ease customers’ concerns about the plane by notifying passengers in advance if they are scheduled to fly on a Max and implementing flexible policies for those who wish to rebook on another flight.

Three other passengers on Thursday’s flight to Vancouver said they had been notified of the aircraft type ahead of time. Passenger Lowell Van Zuiden pointed to the lengthy review process in explaining why he had no concerns about boarding.

“I suspect that they’ve probably gone through about as much certification, checking, and everything else as they possibly can, so I’m not worried about that,” Van Zuiden said.

WestJet flight 115 landed at Vancouver International Airport at 8:12 a.m. local time, carrying 71 passengers. Starting tomorrow, WestJet is set to begin flying the Max three times a week between Calgary and Toronto.

After a lengthy review process, Transport Canada cleared the plane to return to Canadian airspace on Wednesday, as long as operators made changes to the design of the aircraft, including allowing pilots to disable an alarm system found to be central to both crashes. Pilots will also have to undergo specialized training in flight simulators.

READ MORE: WestJet’s 737 Max to be first to return to Canadian skies after global grounding

Upon WestJet flight 115’s arrival in Vancouver, WestJet executives held a press conference in which they celebrated the milestone and emphasized the design changes made to the aircraft since it was grounded by Transport Canada in March 2019.

“The return of WestJet’s Max aircraft marks an operational milestone after 22 months of intense review and considerable learning,” WestJet president and CEO Ed Sims said during the press conference.

“While of course this is a very different operating environment than any of us would wish due to COVID-19, we use today as a milestone to look forward to days ahead when all 30 of our Boeing Max 8 aircraft are once again connecting Canadians across the length and breadth of our wonderful country,” Sims said.

WestJet will offer additional flexibility in its change and cancellation policies to customers scheduled to fly on the Max, with different conditions depending on how far in advance a passenger wants to change the itinerary.

The policies granting extra flexibility will be applicable until Feb. 28, the website says, but a WestJet spokeswoman said the company has no plans to change or remove the policies after that date.

On its website, WestJet says passengers booked on a Max who are looking to change their flight more than a day from departure can book on a different flight within 24 hours of the original flight at no additional cost. They can also book on a flight outside the 24-hour window with no change fee.

Passengers will be able to cancel their trip until one day before the flight to receive a travel credit.

The airline does not address fees for passengers looking to change flights less than a day in advance, but invites them to contact the airline to manage the booking.

Air Canada is expected to follow WestJet in returning the Max to commercial service on Feb. 1. Sunwing, which also flies the Max, has not yet announced when it plans to return the plane to service.

Like WestJet, Air Canada plans to give passengers booked on a Max special options for changes to their trip, including the option of changing their flight at no extra charge.

Carriers in the U.S. that have started flying the Max have rolled out similar policies, including announcing the type of aircraft during boarding, in an effort to be transparent with passengers.

READ MORE: WestJet puts 1,000 workers on leave, citing government’s ‘Incoherent’ policy

— With files from Dan Healing in Calgary.

Jon Victor, The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

BoeingBoeing MaxWestJet

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Harrison Hot Springs is currently undergoing a housing needs assessment, to see where the community is lacking and what its specific needs are. (Grace Kennedy/The Observer) [Harrison Hot Springs 2019]
REAL ESTATE: Finding the right property in a low inventory market

Real estate columnist Freddy Marks shares how buyers can make the most of a low inventory market

Sasquatch Mountain Resort. (Paul Henderson/Black Press Media)
LETTER: Let’s keep funds from hotel tax in the Hemlock Valley

Accommodation providers Kevin Sass and Wendy Cherry share their thoughts on a possible MRDT

The slide on the east side of Harrison Lake came down on Wednesday, Jan. 13. 2021 off Mt. Breakenridge. (Screenshot/Tery Kozma video)
Harrison Lake landslide prompts investigation, discussion after brief tsunami concern

The January slide saw a small amount of soil come off the side of Mt. Breakenridge

Stock image
EDITORIAL: Graduation is too important to let students fail

We need to do more to ensure every student graduates high school, editor Grace Kennedy writes

The Great Bear Snowshed on the Coquihalla Highway (Highway 5) in British Columbia. Truck driver Roy McCormack testified in BC Supreme Court in Chilliwack on Feb. 25, 2021 that his brakes started smoking in about this location, and soon after he lost all braking, which led to a multi-vehicle crash further down the road on Aug. 5, 2016. (GoogleMaps)
Truck driver charged with criminal negligence in Coquihalla crash is accused of ignoring smoking brakes

Just before crashing the smoking truck was seen entering Zopkios brake check and leaving shortly after

Provincial health officer Dr. Bonnie Henry updates B.C.’s COVID-19 situation at the B.C. legislature. (B.C. government)
B.C. reports 10 additional deaths, 395 new COVID-19 cases

The majority of new coronavirus infections were in the Fraser Health region

After nearly 10 months of investigations, Mounties have made an arrest in the tripping of an elderly woman in Burnaby this past April. (RCMP handout)
VIDEO: Mounties charge suspect for tripping elderly woman near Metrotown in April

32-year-old Hayun Song is accused of causing bodily harm to an 84-year-old using her walker

British Columbia provincial health officer Dr. Bonnie Henry arrives to view the Murals of Gratitude exhibition in Vancouver, on Friday, July 3, 2020. THE CANADIAN PRESS/Darryl Dyck
Death threats mount against Dr. Bonnie Henry, sparking condemnation from Horgan, Dix

Henry has become a staple on televisions in homes across British Columbia since January 2020

Bryan Adams with his mom, Jane Adams Clark, at Lions Gate Hospital. (Bryan Adams)
Bryan Adams gives shout out to North Shore hospital

The singer’s mom was in Lions Gate Hospital for care

Shoppers will be able to get their hands on signed bottles of Ryan Reynolds’ new gin at B.C. liquor stores this summer. (Twitter/Ryan Reynolds)
Ryan Reynold’s Aviation Gin autographed and coming to B.C. stores

This summer 100 bottles will be available to the public for purchase across five B.C. liquor stores

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

An official investigation will be launched after VPD officers were recorded posing near a dead body at Third Beach on Wednesday morning, Feb. 24. (Screen grab/Zachary Ratcliff)
VIDEO: Vancouver officers under review for allegedly laughing, taking pictures next to dead body

Two officers were caught on video by a local beachgoer Wednesday morning in Stanley Park

Provincial health officer Dr. Bonnie Henry updates B.C.’s COVID-19 situation at the B.C. legislature. (B.C. government)
‘Stay local’: Dr. Henry shoots down spring break travel for British Columbians

B.C. is reportedly working with other provincial governments to determine March break policies

Most Read