Members with the Dashwood Volunteer Fire Department and BC Emergency Health Service respond to a quad rollover on Feb. 3, 2019. (Dashwood Volunteer Fire Department/Facebook)

Slow response, poor coordination hamper B.C. firefighters, paramedics: report

Long wait times and improving information-sharing are two areas identified by auditor general

Faster response times and more coordination between first responders are needed to improve patient care, B.C.’s auditor general says.

In her report released Wednesday, Carol Bellringer said B.C. Emergency Health Services is undergoing a major change to better deliver care, but response times are still sometimes too long and coordination between paramedics and fire departments need to be better.

READ MORE: B.C. 911 call-taker gets rare glimpse of what happened after call

The audit, for the period running April 2016 to December 2017, says ambulances in urban areas reached their nine-minute response time target on 50 per cent of life-threatening calls. Meanwhile, responses in rural areas reached their 15-minute target 79 per cent of time, and the 30-minute target in remote areas was achieved 77 per cent of the time.

When emergency response-time targets are not met, Bellringer said, patients may not be receiving care when they need it.

Bellringer said paramedics work with fire departments, often arriving to the same scene. But due to paramedics being employed by the province, and fire departments falling under city jurisdiction, communication is often uncoordinated.

READ MORE: B.C. paramedic aims to save lives with multi-language translation book

BC EHS has been hiring more paramedics and buying more ambulances since 2017. Officials have also been pursuing alternatives to traditional emergency response – going to a patient and taking them to an emergency room.

But data from 2018 indicates only a slight improvement in urban response times on calls to 51 per cent.

The service is now looking into providing medical advice over the phone, transporting patients to health clinics instead of hospitals, and having paramedics provide treatment inside homes, specifically for people with chronic illnesses.

READ MORE: One in five 911 calls are ‘non-emergencies’: E-Comm

READ MORE: B.C. paramedics to be trained in at-home care for seriously ill, end-of-life patients

At least 19 cities have no agreement in place between fire and ambulance, the report says.

The agreements that do exist do not include specifics on the types of calls that first responders will attend, who’s responsible for oversight, or how data-sharing works.

Bellringer said support from the province is needed to improve coordination, which would help overall patient care, information sharing and consistency in medical standards.

Black Press Media has reached out to BC EHS for comment.

SERIES: Our Critical Care investigation into problems in emergency health services in B.C.

– with files from The Canadian Press


@ashwadhwani
ashley.wadhwani@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Just Posted

Agassiz-Harrison Museum showcases refreshed galleries, exhibits

The museum opened for the season on the May long weekend

Chilliwack man urging drivers to follow rules of the road

‘People might think I’m stupid for doing this but it’s my life,’ says scooter operator

Man pleads guilty to Surrey crash that killed two Abbotsford women

Sarah Dhillon and Paige Nagata died following head-on collision on Nov. 4, 2018

LETTER: Emergencies can wait on Sasquatch Mountain

Hemlock Valley resident Andy Ibbetson writes about his concerns on the new E-comm 911 service

Semi truck crashes into highway barrier cable near Chilliwack

Witnesses warning other drivers to watch for debris in other lanes

VIDEO: Quadriplegic man takes flight over Harrison Mills

Jim Ryan hasn’t moved his arms or legs for three years, but that didn’t stop him from paragliding

Body of missing snowmobiler recovered from Great Slave Lake

Police confirm the body is that of one of three missing snowmobilers

Toddler seriously injured after falling from Okanagan balcony

RCMP are investigating after a two-year-old boy fell from the balcony of an apartment in Kelowna

Fraser Valley chef sentenced to seven years for million-dollar drug operation

Raymon Ranu has been working as a cook since he was arrested for selling fentanyl and cocaine

Cost jumps 35% for Trans-Canada Highway widening in B.C.

Revelstoke-area stretch first awarded under new union deal

Is vegan food a human right? Ontario firefighter battling B.C. blaze argues it is

Adam Knauff says he had to go hungry some days because there was no vegan food

Winds helping in battle against fire threatening northern Alberta town

Nearly 5,000 people have cleared out of High Level and nearby First Nation

Missing man last seen near Cultus Lake may have walked into the U.S.

Chilliwack RCMP asking for public’s help to locate 29-year-old Timothy Delahaye of North Vancouver

Most Read