Ken Poole stands by his car with a decal for a three-day insurance policy he said he was forced to buy due to ICBC software that didn’t know the number of days in February (he blocked his licence plate number to protect his privacy). Kelvin Gawley/Abbotsford News

VIDEO: Non-existent date forces Abbotsford man to purchase extra car insurance

Software that scheduled policy end on Feb. 29 caused headache for Ken Poole

How many days are there in February?

It’s an easy enough question to answer – 28 most years, 29 during leap years – but software developers apparently forgot, leading to a bureaucratic headache and added insurance costs for at least one Abbotsford man.

Ken Poole went to a local ICBC broker on Nov. 27, seeking a quote to renew his car insurance for three more months. To his surprise, he was told he could not do so, because such a plan would expire on Feb. 29, 2018 — a day that doesn’t exist.

The broker called ICBC, he said, and was told it was a computer glitch with no easy solution.

“I got pretty frustrated, I stormed out,” Poole said.

He said he called ICBC himself the next day and was told essentially the same thing: “that the computer system does not operate properly.”

Poole was forced to buy three days worth of insurance to bridge him until the end of November, and plans to then buy his three-month plan on Dec. 1. He said the bridge plan costs less than $20 after tax but was a challenge for his strict budget.

“What bugs me is that when people budget, such as myself, on limited funds, we’re forced to go and take money from something else to pay for three days of insurance, so we can get three months in three days,” he said.

Poole blamed a new ICBC software program last year, which he believes unnecessarily replaced an adequate system.

“In my mind, another waste of taxpayers’ money by the [former Premier Christy] Clark government,” he said.

Poole was among a “very small number of customers” affected by the issue, according to ICBC spokesperson Lindsay Olsen. She said only those wishing to buy a three-month policy ending on the non-existent Feb. 29 were affected.

She did not provide an exact number of those affected provincewide.

Poole and others in the same boat were given two options, Olsen said: buy a longer policy or a three-day policy, followed by a three-month policy. Poole said his limited resources made affording more than three months of insurance impossible.

“These options were communicated to brokers but, given how few customers would be impacted by this, some brokers may have needed assistance,” she said. “We apologize to any customers who were inconvenienced but we feel the two options we put in place were good ones.”

Olsen said the glitch would be fixed within two weeks and the problem would not affect anyone else in the future.


@KelvinGawley
kelvin.gawley@abbynews.com

Like us on Facebook and follow us on Twitter.

Just Posted

German-born British Columbian warns against a ‘yes’ vote on proportional representation

Agassiz realtor Freddy Marks says PR in his home country shows party elites can never be voted out

Agassiz teacher’s Amazing Race takes students on Canada-wide adventure

AESS students say they had the experience of a life time

WATCH: Brother of missing Hope woman makes emotional appeal for more media attention

Next search for Shawnee Inyallie Nov. 18 along Highway 1 towards Boston Bar

Gas price drop expected to hit Fraser Valley today

Analyst says to take advantage, warns slight increase may follow

Players Guild challenges Chilliwack residents to solve classic Agatha Christie whodunit mystery

The Chilliwack Players Guild is performing Murder on the Nile from Nov. 22 to Dec. 2

Winter weather hits parts of Canada

As some parts of the country brace for cold, parts of B.C. remain warmer than 10 C

Canada’s health system commendable overall but barriers to care remain: UN

The United Nations says Canada’s health care system is “commendable” overall but vulnerable groups still face barriers to quality care.

Unique technology gives children with special needs more independent play

UVic’s CanAssist refined seven prototypes aided by $1.5M government contribution

Kelly Ellard’s boyfriend has statutory release revoked

Darwin Duane Dorozan had several parole infractions that found him ‘unmanageable’

Doctor’s note shouldn’t be required to prove you’re sick: poll

70% of Canadians oppose allowing employers to make you get a sick note

German-born B.C. man warns against a ‘yes’ vote on proportional representation

Agassiz realtor Freddy Marks says PR in his home country shows party elites can never be voted out

Fashion Fridays: 5 coats you need this winter!

Kim XO, lets you know the best online shopping tips during Fashion Fridays on the Black Press Media Network

Saskatchewan college honours memory of Humboldt Broncos coach

Darcy Haugan wore jersey No. 22 when he was a star player with the Briercrest College Clippers

Liberals to act quickly if Saturday midnight deal deadline breached: source

Oh Friday, Canadian Union of Postal Workers said it would not bring the latest offers to a vote of its members

Most Read