This combination of images shows Walmart greeters, clockwise from top left, John Combs in Vancouver, Wash., Ashley Powell in Galena, Ill., Mitchell Hartzell in Hazel Green, Ala., and Adam Catlin in Selinsgrove, Pa. Combs, Powell, Hartzell and Catlin are among disabled Walmart greeters threatened with job loss as Walmart transforms the greeter position into one that’s more physically demanding. (Rachel Wasser/Tamara Ambrose/Gina Hopkins/Holly Catlin via AP)

Walmart to make ‘every effort’ to keep disabled greeters

People with disabilities who traditionally filled the greeter job accused Walmart of acting heartlessly

After more than a week of backlash, Walmart is pledging to make “every effort” to find other roles for disabled workers who’d accused the retailer of targeting them as it prepares to eliminate the “people greeter” job at 1,000 stores.

Greg Foran, president and CEO of Walmart’s U.S. stores, said in a memo to store managers Thursday night that “we are taking some specific steps to support” greeters with disabilities. Walmart released the memo publicly.

Walmart told greeters around the country last week that their positions were being eliminated in late April in favour of an expanded “customer host” role that involves not only welcoming customers, but helping with returns, checking receipts to help prevent shoplifting and keeping the front of the store clean. The position requires hosts to be able to lift heavy weights, climb ladders and do other tasks.

People with disabilities who have traditionally filled the greeter job at many stores accused Walmart of acting heartlessly. Outraged customers and others started online petitions, formed Facebook support groups and called and emailed Walmart corporate to register their displeasure.

Acknowledging the change had “created some conversation,” Foran wrote: “Let me be clear: If any associate in this unique situation wants to continue working at Walmart, we should make every effort to make that happen.”

Walmart initially told greeters they would have the customary 60 days to land other jobs at the company. Amid the uproar, the company has extended the deadline indefinitely for greeters with disabilities.

“In terms of the associates with disabilities who are transitioning out of the People Greeter position, we recognize these people face a unique situation. And because not all disabilities are the same, each case requires a thoughtful solution,” Foran wrote. “For that reason, we are looking into each one on an individual basis with the goal of offering appropriate accommodations that will enable these associates to continue in other roles with their store.”

Walmart said it has already started making job offers to greeters with disabilities, with at least one, Jay Melton, who works at the store in Marion, North Carolina, accepting so far. Melton, whose family had spoken out about his impending job loss, will work at self-checkout, Walmart said.

“Jay has been a part of our store for the last 17 years and is well known throughout our community. Please help us congratulate Jay on his new position!” the Marion Walmart said on its Facebook page.

Michael Rubinkam, The Associated Press

Like us on Facebook and follow us on Twitter.

Just Posted

LETTER: Emergencies can wait on Sasquatch Mountain

Hemlock Valley resident Andy Ibbetson writes about his concerns on the new E-comm 911 service

Semi truck crashes into highway barrier cable near Chilliwack

Witnesses warning other drivers to watch for debris in other lanes

Multi-vehicle collision on highway in Chilliwack

Accident involves several vehicles, in the westbound lanes says Drive BC

Age nothing but a number for women in Fraser Valley 7-a-side soccer league

Rockers’ soccer 7-a-side league is for women 30 and older

Agassiz bus driver’s seatbelt petition heads to Ottawa

Gary Lillico is hoping his one-month petition will make a mark on the House of Commons

VIDEO: Quadriplegic man takes flight over Harrison Mills

Jim Ryan hasn’t moved his arms or legs for three years, but that didn’t stop him from paragliding

On-duty Vancouver police officer facing dangerous driving charges

Few details have been provided about the case

Oil companies, 24-cent gap between B.C., Alberta to be focus of gas price probe

Premier John Horgan called the spike in gas prices ‘alarming’

Growing coffee, tea, lemons and papayas in the Fraser Valley

‘Anything that is grown anywhere on the planet we can grow’

Motorcycle deaths spike 50% since 2017

Riders were most likely fatally crash on the weekends compared with the rest of the week

Mother of accused charged in death of Surrey teen girl found in torched SUV

Manjit Kaur Deo charged with ‘accessory after the fact’ in 2017 death of Surrey teen

5 to start your day

Corgis put on a show at the Cloverdale Rodeo, family of B.C. pilot killed in Honduras remembers him and more

Family of B.C. pilot killed in Honduras trying to ‘piece together’ tragedy

Patrick Forseth has a number of friends in the area and was loved by everyone

Justin Trudeau credits immigration for Canada’s growing tech sector

Trudeau stressed that Canada has become a major source of talent for tech all over the world

Most Read