Customer service commended by travelers

Agassiz towing company went above and beyond to help one Kamloops family's daughter

I hope you print letters to the editor in your paper, as I would love your readers to know about an Agassiz business.

Two weeks ago our daughter was retrurning to North Van from our home in Kamloops in our Jeep which broke down on the highway. She called BCAA who immediately dispatched Fred from Modern Tire & Towing who went to her rescue right away and looked after her and her dog.

The Jeep had to stay in Fred’s shop till he fixed it, so we went down from Kamloops a few days later to pick it up and carry on to North Van for a visit. On the way home our Jeep began making a strange noise, and as we were close to Agassiz again we went back into Fred’s shop. We joked about not planning on seeing each other again, then Fred determined it was the water pump, and it likely would not make it home to Kamloops.

As it was closing time for him, we inquired about a motel or place to stay so it could be repaired in the morning. Fred replied that even though he was closing, he did not like to see traveller’s like us stuck, so he and his mechanic stayed for several hours and fixed it so we could continue home that evening.

Just when you think the real meaning of customer service is a thing of the past, along comes people like Fred and his staff who offer the fantastic service that he did. He could have directed us to a motel, but instead on his time he looked after us. This man and his business are a real treasure to the good people of Agassiz and district, he made what could have been an unpleasant experience a real treat for us, and for that we cannot commend him enough.

Wendy and Brian Kelly

Kamloops, B.C.

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