A passenger uses an Air Canada self service check-in kiosk at Montreal-Trudeau International Airport in Montreal, on Friday, July 31, 2020. THE CANADIAN PRESS/Paul Chiasson

A passenger uses an Air Canada self service check-in kiosk at Montreal-Trudeau International Airport in Montreal, on Friday, July 31, 2020. THE CANADIAN PRESS/Paul Chiasson

Airlines dispute Dr. Henry’s claim they ‘very rarely’ give accurate COVID contact tracing info

Air Canada, WestJet say they provide names and contact information

Canada’s two biggest airlines say they are surprised that B.C. doesn’t feel it has good communication with them over possible COVID-19 exposures on their flights.

Speaking at a press conference Tuesday (Aug. 4), provincial health officer Dr. Bonnie Henry said the information they get via flight manifests is very incomplete.

“It would shock you to see what we get from airlines when we request a flight manifest,” Henry said. “It really is a disconnect in the system… during these COVID times, we need to be able to find people quickly.”

However, in emails to Black Press Media, both WestJet and Air Canada said they have not had any requests for flight manifests from B.C. officials.

“At this time, we have not received or been notified of any requests for manifests from the B.C. Centre for Disease Control,” WestJet spokesperson Morgan Bell said.

“We have not had any requests for flight manifests from any Canadian health authority recently, and specifically from B.C. since early March 2020,” said an Air Canada spokesperson. “B.C. has only very recently (within last week) requested that we confirm seat numbers for specific passengers, and we can confirm these were responded to within a few hours.”

READ MORE: B.C. records 146 new COVID-19 cases through long weekend

The CDC lists flight exposures to COVID-19 on its website. There have been 51 domestic and 41 international flights with possible COVID-19 exposures since the pandemic began. Air Canada flights have accounted for 17 exposures in July, while WestJet has accounted for five.

Speaking Tuesday, Henry said part of the issue lies is that airlines and health officials use the information for different purposes, meaning that what is helpful to the for the former is not always suited to the latter.

“They obtain information for booking purposes… and they can tell you how much anybody paid for that specific seat,” she said. “When we need that information to find out who’s around, all they know is it’s somebody who paid $66 for that seat.”

She said that B.C. health authorities “very rarely get accurate information about contacts, even where people live.”

In a statement, WestJet said it provides information including name, contact information and reservation details for passengers in an “expedient” manner.

Air Canada said it provides flight manifests within 24 hours of a health authority request when dealing with any infectious disease. The information it provides includes names, contact information, sat location and itineraries.

Both Air Canada and the National Airlines Council of Canada, representing the major airlines in Canada, have reached out to Dr. Bonnie Henry’s office on multiple occasions to discuss any concerns she may have, and they have so far refused to get back to us,” Air Canada said in a statement.


@katslepian

katya.slepian@bpdigital.ca

Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Air CanadaAir TravelCoronavirusWestJet

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

sdf
Another Mission student arrested for assault, in 2nd case of in-school violence this week

RCMP notified of local Instagram page with videos (now deleted) showing student assaults, bullying

Two people on a paddleboard take advantage of a calm Cultus Lake on Friday, Jan. 15, 2021. (Jenna Hauck/ Chilliwack Progress)
WEATHER: Forecast calls for lots of sun in Fraser Valley this coming week

Most of next seven days will be sunny for eastern Fraser Valley, according to Environment Canada

Katie Smith and Richard Coombs are teh couple behind Agassiz Delivered, a new delivery company that has taken off during the COVID-19 pandemic. (Agassiz Delivered/Facebook)
Local couple keeps Agassiz delivered

What started out as takeout delivery has turned into a pandemic business boom

A health-care worker prepares a dose of the Pfizer-BioNTech COVID-19 vaccine. THE CANADIAN PRESS/Nathan Denette
Agassiz long term care homes receive first COVID-19 shot

Fraser Health says all 151 care homes in the region will have had vaccination clinics by Jan. 15

Two people were in a vehicle that rolled over on Highway No. 1 near Lickman Road. They are now out of the vehicle. (Jenna Hauck/ Chilliwack Progress)
Vehicle rolls over on Highway 1 near Lickman Road in Chilliwack

Two people in SUV at time of collision in westbound lanes

Keith the curious kitten is seen on Nov. 4, 2020 at the Chilliwack SPCA. Friday, Jan. 22, 2021 is Answer Your Cat’s Questions Day. (Jenna Hauck/ Chilliwack Progress file)
Unofficial holidays: Here’s what people are celebrating for the week of Jan. 17 to 23

Answer Your Cat’s Questions Day, Pie Day and International Sweatpants Day are all coming up this week

(Photo by Kevin Hill)
40 cases linked to Surrey Memorial Hospital COVID-19 outbreak

Fraser Health says two death are associated with the outbreak

JaHyung Lee, “Canada’s oldest senior” at 110 years old, received his first dose of the COVID-19 vaccine on Thursday, Jan. 14, 2021. He lives at Amenida Seniors Community in Newton. (Submitted photo: Amenida Seniors Community)
A unique-looking deer has been visiting a Nanoose Bay property with its mother. (Frieda Van der Ree photo)
A deer with 3 ears? Unique animal routinely visits B.C. property

Experts say interesting look may be result of an injury rather than an odd birth defect

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Sooke’s Jim Bottomley is among a handful of futurists based in Canada. “I want to help people understand the future of humanity.” (Aaron Guillen - Sooke News Mirror)
No crystal ball: B.C. man reveals how he makes his living predicting the future

63-year-old has worked analytical magic for politicians, car brands, and cosmetic companies

Terry David Mulligan. (Submitted photo)
Podcast: Interview with longtime actor/broadcaster and B.C. resident Terry David Mulligan

Podcast: Talk includes TDM’s RCMP career, radio, TV, wine, Janis Joplin and much more

Seasonal influenza vaccine is administered starting each fall in B.C. and around the world. (Langley Advance Times)
After 30,000 tests, influenza virtually nowhere to be found in B.C.

COVID-19 precautions have eliminated seasonal infection

Most Read