Autism support dog refused bus access for being a ‘pet’

Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)
Walter’s blue vest identifies him as an autism support dog. (Tracy Holmes photo)Walter’s blue vest identifies him as an autism support dog. (Tracy Holmes photo)
Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)
Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)Ryan King’s autism support dog Walter was initially refused access to a TransLink community shuttle on Sunday, despite the fact the BC Guide Dog-certified yellow lab had all the proper documentation as well as the signature blue vest. (Tracy Holmes photo)

A White Rock grandmother has lodged a complaint with TransLink after an incident with a driver that she says emphasizes the need for better awareness around the rights of accessibility afforded to service dogs.

Margaret Kay said she, her grandson Ryan King and his BC Guide Dog-certified yellow lab, Walter, tried to hop the westbound 361 community shuttle at Oxford Street and Marine Drive at 4:20 p.m. Sunday (Nov. 10), after Ryan became tired towards the end of their walk along the promenade. They wanted a two-block lift, to the Bay Street lot where Kay’s car was parked.

However, when the trio tried to board, the driver “said, ‘I can’t take your dog on the bus because he’s a pet,’” Kay said.

“I said, ‘He’s not a pet.’”

The dog has been support for 20-year-old King, who is autistic, for the past seven years, Kay said. When out and about with King and Kay, the gentle canine wears a blue vest that identifies him as an autism support dog, and both King and Kay carry documentation that identifies them as certified to have Walter with them anywhere they go.

READ MORE: Boy’s service dog bounced from B.C. trampoline park

READ MORE: Victoria veteran begs people to please not touch his service dog

Kay said despite showing that photo ID on Sunday, the shuttle driver remained adamant for 20 minutes that Walter wasn’t allowed.

“The shuttle doors didn’t open all the way,” King told Peace Arch News. The driver “didn’t want us on the bus.”

It wasn’t until after another passenger pointed out a notice on the back of the driver’s seat that states service animals are permitted, that things changed, Kay said. The driver got out of his seat to read the notice, then allowed the three to board. He didn’t continue along the route, however, until after spending another five minutes reviewing the documentation that was previously offered, Kay said.

Then, after Ryan pushed the button to signal he and Kay wanted the Bay Street stop, the driver commented, “all that for two stops?” she said.

“I think it’s important for people to be aware that service dogs do have public-access licence,” Kay said.

TransLink confirmed Tuesday that a complaint regarding the incident was received and that Coast Mountain Bus Company (CMBC) “will be looking into what happened.”

PAN was also pointed to TransLink’s policy for service animals, which states certified assistance animals “are allowed on public transit at all times.” The policy adds that the animals must be harnessed and leashed, and passengers with them must be prepared to produce their Guide Animal Certificate.

Certification “increases public safety, raises training standards and improves public access for dog and handler teams,” according to the provincial Guide Dog and Service Dog Act.

The Act also stipulates that a guide-dog team, service-dog team or dog-in-training team “may, in the same manner as would an individual who is not a member of any of those teams, enter and use any place, accommodation, building or conveyance to which the public is invited or has access.”

A penalty of up to $3,000 can be levied for refusing a certified guide or service dog access. By the same token, falsely representing a dog as a guide or service dog can also result in a fine of up to $3,000.

Kay said incident is an opportunity to educate the public about the rights of service dogs and the individuals they are supporting. What she, King and Walter experienced Sunday was “not at all” acceptable, she said.



tholmes@peacearchnews.com

Like us on Facebook and follow us on Twitter

Just Posted

Alexis Paige Simpson has not been in contact with her family in two months. (RCMP photo)
Chilliwack RCMP looking for missing 20-year-old woman

Police say Alexis Paige Simpson has not been in contact with her family in two months

(Maps.Chilliwack.com)
RCMP seek dash-cam footage after Chilliwack road rage incident

Male driving a black pickup stopped and allegedly threatened to punch another driver

Deepak Sharma of Abbotsford has been convicted of the sexual assault of one of his cab passengers in West Vancouver in January 2019.
Former Abbotsford Hindu temple president convicted of sexual assault

Deepak Sharma assaulted a female passenger when he was a cab driver

A blood drive in support of 1-year-old Rielynn Gormley of Agassiz is scheduled for Monday, June 28 at Tzeachten First Nation Community Hall in Chilliwack. Rielynn lives with type 3 von Willebrand disease, which makes it difficult for her to stop bleeding. (Screenshot/Canadian Blood Services)
Upcoming blood drive in honour of Agassiz toddler with rare blood condition

The Gormley family has organized a blood drive in Chilliwack on June 28

Woody’s RV World hosts a grand opening for its brand-new Abbotsford location on Saturday. (YouTube)
Woody’s RV World hosts Abbotsford grand opening on Saturday

First-ever B.C. location for successful RV chain, located on Marshall Road

The border crossing into the United States is seen during the COVID-19 pandemic in Lacolle, Que. on February 12, 2021. THE CANADIAN PRESS/Paul Chiasson
VIDEO: Border quarantine to soon lift for fully vaccinated Canadians

Eligible travellers must still take multiple COVID-19 tests

COVID-19 daily cases reported to B.C. public health, seven-day moving average to June 17, 2021. (B.C. Centre for Disease Control)
B.C.’s COVID-19 infections drop to 90 on Sunday, 45 Monday

Pandemic spread dwindles as 77% of adults receive vaccine

By protesting uninvited in First Nations’ territories, conservationists are acting in a neocolonial or paternalistic manner, says Huu-ay-aht Chief Robert Dennis. Photo by Heather Thomson
A closer look: do Vancouver Island First Nations support the war in the woods?

First Nations/environmentalist old growth alliance uneasy, if it exists at all

One Reconciliation Pole and two Welcome Figures were unveiled during a ceremony in honour of truth and reconciliation on National Peoples Indigenous Day at the Vancouver School District in Vancouver, B.C., on Friday, June 21, 2019. THE CANADIAN PRESS/Chad Hipolito
Horgan marks Indigenous Peoples Day by urging recognition of systemic racism

National Indigenous Peoples Day has been marked in Canada since 1996

A man makes his way past signage to a mass COVID-19 vaccination centre at the University of Toronto’s Mississauga campus during the COVID-19 pandemic in Mississauga, Ont., on Monday, May 17, 2021. THE CANADIAN PRESS/Nathan Denette
Canadians encouraged to see mRNA shots as interchangeable as more 2nd doses open up

Doctors urge people not to hesitate if offered Moderna after getting Pfizer for their first shot

Join Black Press Media and Do Some Good
Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Cannabis bought in British Columbia (Ashley Wadhwani/Black Press Media)
Is it time to start thinking about greener ways to package cannabis?

Packaging suppliers are still figuring eco-friendly and affordable packaging options that fit the mandates of Cannabis Regulations

Chief of Defence Staff Jonathan Vance sits in the front row during a news conference in Ottawa on June 26, 2020. THE CANADIAN PRESS/Adrian Wyld
Defence committee rises without report on Vance allegations

Committee had been investigating the government’s handling of complaints against former defence chief

The Coquihalla Lakes washroom is getting upgrades. (Submitted)
Coquihalla to get upgrades to aging washrooms

The Ministry of Transportation is providing $1 million in funding to upgrade 3 rest areas

Most Read