BC Hydro crew replacing a power pole. (BC Hydro photo)

BC Hydro to stop disconnections for those impacted by COVID-19

The utility is also closing walk-in customer service locations

BC Hydro has taken measures to reduce exposure of its staff to the coronavirus, including no longer disconnecting customers who cannot pay their bills.

The utility has also temporarily closed its walk-in customer service desks and isolated key areas, including its control centre, indefinitely suspended all non-essential business travel, public meetings and site tours and increased cleaning at all facilities.

”BC Hydro is an essential service with many critical functions that must operate around the clock in order to power the province,” the utility said in a statement released on Friday morning.

“BC Hydro continues to monitor the situation closely and will implement new measures as the situation progresses based on information and advice provided by health authorities.”

President and CEO Chris O’Riley also announced that the utility has introduced a COVID-19 Customer Assistance Program to help customers experiencing financial hardship during the coronavirus outbreak.

“We recognize the financial impact COVID-19 may have on our customers due to changes in employment from workplaces closing, or reducing staffing levels and want to provide some relief during this challenging time,” said O’Riley.

“In addition, some customers may experience higher electricity bills due to increased consumption from spending more time at home.”

The COVID-19 Customer Assistance Program provides customers with the option to defer bill payments or arrange for flexible payment plans with no penalty.

O’Riley said in addition Customers facing temporary financial hardship and possible disconnection of their service due to job loss, illness, or loss of a family member may also be eligible for BC Hydro’s Customer Crisis Fund, which provides access to grants of up to $600 to pay their bills.

Customers are encouraged to call BC Hydro’s customer team at 1 800 BCHYDRO (1-800-224-9376) to discuss bill payment options.

Email the newsroom

Visit our Facebook page

Follow us on Twitter

Coronavirus

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

‘An extra $220 every 90 days’: B.C. patients pay more dispensing fees due to prescription limits

The Kelowna woman says it’s outrageous to charge for refills every 30 days

COVID-19-appropriate Easter hunt to hop into Agassiz

Local bear hunt organizer creates Easter version

‘It’s frightening’: Hemlock Valley trucker on being on the road during COVID-19

Armed with a keychain-sized hand sanitizer, trucker Brennan Bateman set out for the United States

SD78, meet your new superintendent

Balan Moorthy takes over from Karen Nelson August 1

WATCH: April…showers?

An April Fool’s joke falls from the sky.

‘Hold our line’: 29 new cases of COVID-19 announced in B.C.

Saturday’s number of new cases marks the lowest in weeks.

Exercises move online with YMCA’s new nationwide virtual workout program

YThrive Home offers dozens of free workout videos for people during COVID-19 self-isolation period

Two inmates found positive for COVID-19 at Mission Institution; two other tests pending

15 staff self-isolating waiting results, says correctional officer

B.C. community service provider hosts friendly art competition for youth

Theme for Pacific Community Resources contest is ‘finding the silver lining in difficult times’

Critic, workers’ group ‘disappointed’ Trudeau chose Amazon to distribute PPE

Amazon Canada said in an email to The Canadian Press that it is working with Canada Post, Purolator

Full World COVID-19 update: National Guard collect ventilators in New York; Spain, Italy improve

Comprehensive coronavirus update with news from around the world.

Two people fined after B.C. police spot online ads re-selling 5,000 surgical, N95 masks

Police confiscated the masks, being sold at inflated prices, and now working with Fraser Health

Most Read